Privacy Policy
Last Updated: January 1, 2026
Rolo Management Company LLC (“Rolo Management,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or engage with our services related to mobile home sales and lot rentals across our communities in Ohio, Tennessee, and Michigan.
By accessing our website or using our services, you agree to the terms of this Privacy Policy.
1. Information We Collect
We may collect personal information that you voluntarily provide to us, as well as information that is automatically collected when you interact with our website or services.
a. Personal Information You Provide
Contact Information: Name, email address, phone number, and mailing address
Financial Information: Payment details necessary to complete mobile home purchases or lot rental transactions
Identity Information: Government-issued identification (such as a driver’s license) used for rental applications, home purchases, background screening, and compliance purposes
b. Information Collected Automatically
When you visit our website, we may automatically collect certain information, including:
IP address
Browser type
Device information
Pages visited and time spent on the website
Usage and analytics data
This information is used to help us understand website usage and improve performance and user experience.
2. How We Use Your Information
We use the information we collect to:
Facilitate mobile home sales and lot rental agreements
Process payments and manage financial transactions
Respond to inquiries and provide customer support
Send service-related communications
Improve website functionality and user experience
Verify identity and comply with legal, regulatory, or screening requirements
3. Sharing Your Information
We do not sell or rent your personal information. We may share your information only in the following limited circumstances:
a. Service Providers
We may share information with trusted third-party service providers who assist us with:
Payment processing
Application processing and screening
Customer support services
Website hosting, analytics, or technical operations
These service providers are authorized to use your information only as necessary to perform services on our behalf and are required to protect your information.
b. Legal Requirements
We may disclose personal information if required to:
Comply with applicable laws or regulations
Respond to lawful requests, subpoenas, or court orders
Protect the rights, property, or safety of Rolo Management, our residents, or our communities
4. Cookies and Tracking Technologies
Our website may use cookies and similar tracking technologies to:
Enhance user experience
Analyze website traffic and usage
Improve navigation and content
You may adjust your browser settings to refuse cookies; however, some website features may not function properly as a result.
5. Your Privacy Rights
Depending on your state of residence, you may have certain rights regarding your personal information, including the right to:
Access: Request a copy of the personal information we maintain about you
Correction: Request corrections to inaccurate or incomplete information
Deletion: Request deletion of your personal information, subject to legal and business requirements
Opt-Out of Marketing: Unsubscribe from promotional communications at any time
To exercise these rights, please contact us using the information provided below. We may require verification of your identity before processing certain requests.
6. Data Security
We implement reasonable administrative, technical, and organizational safeguards designed to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of data transmission or electronic storage is completely secure, and we cannot guarantee absolute security.
7. Children’s Privacy
Our services and website are not directed to children under the age of 13. We do not knowingly collect personal information from children.
8. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or operational needs. Updates will be posted on our website, and the revised policy will take effect upon posting.
9. Contact Us
If you have questions, requests, or concerns regarding this Privacy Policy or our data practices, please contact us:
Rolo Management Company LLC
38505 Woodward Avenue, Suite 250
Bloomfield Hills, MI 48304
📞 248-352-4544
📧 info@rolomgmt.com
Text Message Privacy Policy
1. Information We Collect
Mobile Phone Number
We may collect your mobile phone number when you interact with us through our website, including but not limited to: online applications, maintenance requests, showing requests, Tenant Web Access registration, site reservations, or general information request forms. Your phone number is used to send and receive text message communications related to our services.
User-Provided Information
Any additional information you voluntarily provide helps us improve our services and better respond to your needs.
2. How We Use Your Information
We use your information to:
Send text messages and updates related to our services
Respond to inquiries and provide customer support
Improve our services and overall user experience
Send occasional promotional offers, community news, alerts, urgent notifications, event information, and other relevant communications
3. Message Content and Frequency
Text messages may include service updates, promotional offers, community news, alerts, urgent notifications, events, and other related content.
Message frequency may vary. Standard message and data rates may apply depending on your mobile carrier and plan.
4. Data Security
We take reasonable administrative, technical, and physical measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of data transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
5. Sharing of Information
We do not sell, rent, or trade your mobile phone number or personal information to third parties for their marketing purposes.
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
6. Opt-Out and Help
You may opt out of receiving text messages at any time by replying “STOP” to any message.
For help or additional information, reply “HELP.”
7. Contact Us
If you have questions or concerns regarding this Text Message Privacy Policy or our data practices, please contact us at:
Rolo Management Company LLC
38505 Woodward Avenue, Suite 250
Bloomfield Hills, MI 48304
📞 248-352-4544
📧 info@rolomgmt.com
8. CTIA Compliance
Our text messaging practices comply with CTIA guidelines. If you have concerns or believe there has been a violation, please contact us using the information above.
9. Changes to This Policy
We may update this Text Message Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on our website. Your continued participation in our text messaging program after changes are posted constitutes acceptance of the revised policy.